Refund policy

Return & Refund Policy

Last updated: September 2026

Thank you for shopping with Read & Rise.

We want you to be happy with your purchase. If there is an issue with your order, please contact us and we'll do our best to help.

Change of Mind

If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging.
Proof of purchase is required.

Customers are responsible for the cost of return shipping for change-of-mind returns.

Faulty, Damaged or Incorrect Items

If you receive an item that is damaged, faulty or incorrect, please contact us within 7 days of receiving your order.

Where required under the Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement, repair or refund.

Please include your order number and photographs of the item and packaging to help us assess the issue quickly.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method within 5–10 business days. Your bank or payment provider may take additional time to process the refund.

Exchanges

If you have received a faulty or damaged item, we will replace it where possible. If the item is no longer available, we will offer an appropriate alternative or refund in accordance with Australian Consumer Law.